cx66's Privacy Policy
cx66 ensures the highest level of protection for your personal information. This policy explains in detail how your information is collected, used, and stored.
Introduction & Scope
This privacy policy applies to all users of cx66. By using this website, you are considered to have accepted the terms of this policy. Please read the entire policy carefully.
Table of Contents
1.1 Purpose of This Policy
cx66 ("we", "our", "platform") is an online gaming and entertainment service provider in Bangladesh. Protecting the privacy of our users ("you", "your") is one of our core responsibilities. This privacy policy explains what personal information we collect, the purposes for which we use it, and how we keep that information secure.
By starting to use cx66's services — at any step including account creation, login, depositing funds, or gameplay — you acknowledge that you have read this policy and consent to its terms.
1.2 Scope of Application
This policy applies to the cx66 website (cx66.lat) and all services operated under it. This includes:
- Account registration and management
- Financial transactions (related to bKash, Nagad, Rocket, Upay, and bank transfers)
- Gameplay and betting activities
- Customer service communications
- Bonus and promotion services
What Information We Collect
2.1 Identity Information
During account registration, we collect the following information:
2.2 Financial Information
For payment processing, we may collect the following financial information:
Full payment card or bank account numbers are never stored on our servers. Our payment gateway partners handle this information securely.
2.3 Technical Information
When you use cx66, the following technical information may be collected automatically:
- IP address and approximate geographic location data
- Device type, operating system, and browser version
- Login time and date
- Page visit history and navigation patterns
- Session duration and usage patterns
- Referral source (where you came from before visiting the site)
2.4 Gameplay Information
The following information is recorded while playing games on cx66:
- Betting and winnings history
- Preferred game categories and play times
- Bonus and promotion usage details
- VIP points earned and spent history
This information is used for responsible gaming monitoring, fraud prevention, and service improvement.
How We Collect Information
3.1 Information You Provide Directly
When you open an account on cx66, fill out forms, manage financial transactions, or contact our customer service team, you provide information to us directly. This information is collected on the basis of your informed consent.
3.2 Automatic Collection
Our systems automatically collect certain information when you use cx66. This includes cookies, web beacons, log files, and similar technologies. This automatic collection helps improve service quality and ensure security.
3.3 Through Third Parties
In some cases we may receive information from our authorized payment partners, identity verification services, and technology partners. In such cases, the relevant third party also handles information in accordance with their own privacy policy.
How We Use Your Information
cx66 uses collected information only for the legitimate purposes listed below. We do not sell your information or use it for unlawful purposes under any circumstances.
Service Delivery
Information is used to manage your account, verify logins, process financial transactions, and keep gaming services running. This information is also needed to activate bonuses and determine VIP levels.
Security & Fraud Prevention
Information is analyzed to prevent unauthorized account access, money laundering, and fraud. If suspicious activity is detected, we notify you.
Customer Service Improvement
Information is used to communicate with you, resolve issues, and provide support. This information helps make cx66's 24/7 live chat and email support service more effective.
Service Improvement
Overall user experience is analyzed to improve cx66's services, game variety, and interface. Individual identities are not revealed in statistical analysis.
Relevant Communications
With your consent, emails or messages may be sent about new promotions, bonus offers, and important site updates. You may request to stop these communications at any time.
Legal Obligations
Information may be used to comply with applicable laws and regulations, follow regulatory authority directives, and resolve legal disputes.
Cookies & Tracking Technologies
6.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. cx66 uses the following types of cookies:
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some cx66 services to not work properly. Detailed cookie management guides are available in most modern browsers.
Data Security Measures
cx66 follows the highest industry standards to protect your information. Our technical and organizational security measures are described below.
SSL Encryption
The cx66 website and app are fully secured with SSL/TLS encryption. All data transmitted between your browser and our servers is transferred in an encrypted state.
Password Hashing
Your password is never stored directly. Passwords are secured using strong cryptographic hash algorithms, meaning even our staff cannot view your password.
Access Controls
Only authorized staff can access your personal information, and only to the extent necessary to carry out their responsibilities. A log of every access is retained.
Security Monitoring
Our security team monitors systems 24/7. Any suspicious activity is detected immediately and preventive measures are taken.
7.1 Steps Taken in the Event of a Data Breach
If an unexpected data breach occurs, cx66 will immediately launch an investigation and notify affected users as quickly as possible. We will take all necessary steps to limit damage and prevent recurrence.
Data Retention Period
8.1 General Retention Policy
We retain your personal information only for as long as necessary to fulfill the required purposes or to comply with applicable law. Complete information is retained for as long as your account remains active.
8.2 After Account Closure
Even after your account is closed, the following information may be retained for a specified period:
- Financial transaction records — in accordance with legal and regulatory obligations
- Identity verification information — to comply with anti-money laundering laws
- Dispute resolution records — for the relevant period
Once the required period has ended, your information will be securely deleted or anonymized.
Your Rights
As a cx66 user, you have the following rights regarding your personal information.
Access
You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your information.
Right to Correction
If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
Request for Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
Objection to Processing
You may object to the processing of your information for marketing purposes. Contact our support team and we will take appropriate action.
Data Portability
In certain circumstances, you may receive your personal information in a common format. Please contact the cx66 support team regarding this.
Withdrawal of Consent
You may withdraw consent for processing of information provided on the basis of consent at any time. However, any processing that took place before the withdrawal of consent will remain valid.
To exercise any of the above rights, please contact our support team. We will respond to your request as promptly as possible. Requests will be processed after identity verification.
Minor Protection
10.1 Age Restriction
cx66 is a service strictly operated for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified at the time of registration, and cx66 reserves the right to close any account opened by providing false information.
10.2 If a Minor's Information Is Found
If we become aware that information from a minor has been collected accidentally, we will immediately delete that information and close the associated account. If you become aware that a minor is using cx66, please notify our support team.
Policy Changes
11.1 Process for Changes
cx66 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
11.2 Use After Changes
If you continue to use cx66 after a policy change, you will be considered to have consented to the updated policy. If you do not agree to the changes, please stop using the service and notify our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, the cx66 support team is always ready to assist you.
Privacy-Related Contact
Live Chat:
Speak directly with our support team at any time via 24/7 live chat. Assistance is available in both Bengali and English.
Email:
[email protected]
Response Time:
We aim to respond to privacy-related requests and complaints as promptly as possible. More complex matters may take a little longer.
Language:
You may contact us in either Bengali or English.
12.1 Complaint Resolution
If you have any privacy-related complaint, please contact our support team directly in the first instance. We will make every effort to resolve your complaint with the utmost sincerity. cx66 believes that most issues can be resolved through direct discussion.